FAQs

DO YOU MAKE ALL THE CANDLES?

Yes! All of our candles are made in small batches of six - I handle the whole process from start to finish from blending of essential oils, wicking, pouring, and packaging. 

We have also taken great care to source our ingredients in the USA. We only use 100% All Natural soy wax, lead-free cotton wicks, pure essential oils, and phthalate-free premium fragrances.

WHAT IS SOY WAX AND HOW IS IT DIFFERENT FROM PARAFFIN?

Paraffin wax is made from petroleum oil and has been the most popular wax used for candles. Researchers have recently found that the candle soot particles emitted from a paraffin candle contains carcinogenic compounds that are deemed toxic. It is especially harmful for those suffering from allergies or respiratory issues like asthma. Soy wax is a vegetable wax made from the oil of soybeans. Since soybeans are vegetables, soy wax is non-toxic, carbon neutral, and a renewable resource. Soy candles also burn slower and cleaner than paraffin wax, without leaving any carbon soot. It's also water soluable which makes accidental spills easier to clean (which is great for someone like me who is pretty clumsy!)

HOW LONG DO THE CANDLES LAST?

Burn time: approximately 50+ hours per candle
Candle Size: 9 oz. glass

Height: 3.4 inches
Diameter: 3.2 inches

HOW LONG SHOULD I KEEP MY CANDLE LIT?

We recommend burning your candle for at least 2-3 hours to create a full melt pool. This ensures a clean, even burn all the way down and prevents tunneling to occur. Make sure to keep your wicks trimmed and never leave your candle unattended. 

WHAT IS YOUR SHIPPING POLICY?

We usually need 1-3 business days to process orders but please send us a message if you would like rush shipping. After your order has been shipped we will send you an email with your tracking number. 

DO YOU SHIP INTERNATIONALLY?

Currently, we only ship to the continental U.S. However, please email us at info@tokyncandles.com with your address and we can send your order with a custom shipping estimate.

DO YOU OFFER RETURNS OR EXCHANGES?

All sales are final as we craft all our candles in small batches made to order. We take great pride in the quality of our candles and inspect each candle before shipping. However, we will replace products damaged during shipment if photographic proof of damage is submitted to us within 5 days of delivery. 

DO YOU OFFER BULK DISCOUNTS FOR SPECIAL EVENTS?

We would love for Tokyn Candles to be a part of your special day! Please feel free to email us at info@tokyncandles.com to tell us a bit more about your event and vision.

DO YOU OFFER WHOLESALE?

We are pleased to make our signature line of candles available wholesale. If you are interested in carrying our candles, feel free to contact us and tell us a little more about your store!

ANY OTHER QUESTIONS?

We love hearing from you! Contact us at:  info@tokyncandles.com